Frequently Asked Questions
Everything you need to know about shopping with Kiabi.
How can I track my Kiabi order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can also monitor your delivery status directly through the 'My Orders' section in your account.
What is the return policy for fashion items?
We offer a 30-day return window from the date of receipt. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and local payment options depending on your shipping destination.
Do you offer international shipping?
Yes, Kiabi ships to multiple countries across Europe, Africa, and the Middle East. Shipping costs and delivery times vary based on the destination selected at checkout.
How do I find the right size?
Each product page includes a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit for every garment.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we process orders quickly. You can cancel an order within 30 minutes of placement; after that, you will need to follow our standard return process once the package arrives.